Welcome to Revel Africa - Business Solutions! To ensure a smooth and enjoyable journey together, we (Revel Africa (Pty) Ltd) have outlined the following terms of engagement that highlight our processes, responsibilities, and good manners, to align our and your (the Customer’s) responsibilities to make this project a success.
Scope of Services
- Revel Africa - Business Solutions agrees to deliver and implement QuickEasy Software’s BOS Software solutions per the accepted quotation and agreed-upon project scope.
- The customer agrees to provide accurate and timely information, requirements and feedback to enable us to meet project deadlines effectively.
- You also acknowledge that your staff availability and cooperation are essential for the successful implementation of BOS Software. The timely participation of key organisational personnel is vital for effective collaboration and decision-making.
Project Management
- Revel Africa - Business Solutions will assign a dedicated project manager who will act as your primary point of contact throughout the project, until project completion, when you will be handed over to QuickEasy Software’s Helpdesk for future support queries.
- We require you to designate a single point of contact who can provide us with necessary approvals, gather feedback and ensure smooth organisational communication.
- We require that your designated staff members be available for project-related discussions, meetings, decisions and training as required. Reworks and changes required due to incomplete or inaccurate data supplied, as well as additional training, will be billed in addition to the initial accepted project costs.
- It is critical that your staff have access to a computer with a webcam, headset and microphone for participation in training sessions and project reviews.
Project Timeline
- We will work collaboratively with your team to establish a realistic project timeline, taking into account both parties' availability and milestones.
- We appreciate your commitment to promptly review and provide feedback on deliverables within the agreed timeframes.
- It is essential that you ensure the availability of required staff members during scheduled project meetings, workshops and training sessions.
Training
- We will provide online training on the usage and administration of the BOS Software, using a train-the-trainer approach. We will train a select group of super-users from your organisation who will then become the client's internal trainers responsible for cascading the knowledge to other users.
- We require that you identify and designate suitable individuals from their organisation to participate in the train-the-trainer sessions and take on the responsibility of super-users and training other users.
Helpdesk
- The QuickEasy Software Helpdesk is the official support platform for all enquiries and assistance needs post-implementation.
- All support requests must be logged with the Helpdesk, and a unique Service Management (SM) number will be assigned and communicated to the customer for reference.
- QuickEasy Software and Revel Africa - Business Solutions prioritise addressing support requests promptly, taking into account the severity and impact of each issue.
- Any issues without a relevant SM number cannot be responded to or escalated.
- The Helpdesk should be relied on as the central hub for all support needs, and the team is dedicated to providing timely and effective assistance.
Communication Channels
- We value open and transparent communication. Our primary communication channels will be email, Google Meet, phone calls, and the QuickEasy Software Helpdesk, available via email and telephone. WhatsApp is not recognised as an official business communication platform by Revel Africa – Business Solutions.
Etiquette
- We believe in fostering a positive and respectful working relationship. We kindly request that all parties communicate with professionalism and courtesy.
- We encourage open and constructive dialogue, allowing both parties to openly share ideas, concerns and suggestions.
Subscriptions
- Cloud server subscriptions are billed and due from the initiation of the cloud server.
- User subscriptions are billed for the total number of concurrent users requiring access to the BOS system from the time users can access the system.
Change Requests
- Revel Africa - Business Solutions will handle In-Project Change Requests (CRs) by conducting a review that takes into account both the project scope and the customer’s requirements.
- Upon approval, and potentially following a supplementary quoting process, we will make every effort to fulfil CRs with minimal impact on the original project timeline. However, additional milestones and timelines may need to be considered.
- Please note that we provide an estimated time of arrival (ETA) rather than a strict deadline for CRs.
Confidentiality
- Both parties agree to treat all information shared during the engagement as confidential and not to disclose it to any third parties without written consent, except where required by law.
By proceeding with the implementation of the QuickEasy Software BOS, you automatically acknowledge and accept the Terms of Engagement of Revel Africa (Pty) Ltd.
We are confident that adhering to these terms will achieve the desired outcomes pleasantly and collaboratively. Should you have any questions or concerns, please feel free to reach out to us anytime.